Behind the scenes of our education, there are many processes involved in student career counselling, ISP approval, requests for accommodations, class and exam planning, appeals procedures, etc. We will listen to the colleagues involved in every step of these processes and to students’ experiences, and identify where and how simplification and improvement are possible. For example, can we optimise or expand our range of tools to better support teaching assistants and student counsellors and alleviate their administrative tasks, and what supporting role can AI applications play in this? The report “Room for faculty student career counselling” already contains a number of action points that we can start working on in the short term. New or thoroughly revamped programmes often face special organisational challenges (think of the educational Master’s, the Master in Elementary Education and the Bachelor of European Studies). We are monitoring these closely, working with the programmes and their faculties to see how we can improve their viability through organisational changes.