Complex challenges are typically addressed with a whole host of initiatives and actions. But, we need to be aware of what our organisation can handle if we want to avoid that the service divisions, faculties and departments are unable to keep up with the pace of change. We should not change for change’s sake. Realistic voluntarism cherishes what is good. When change is necessary, it considers the carrying capacity of the entire organisation, sets priorities, identifies support needs, makes clear and sensible choices in consultation with stakeholders, and develops a sustainable plan of action before a decision is made through clear decision lines.
We also need to examine where bottlenecks arise in providing services, and review the deployment of people and resources where necessary. We also examine where the system of “flying staff” – already used at KU Leuven – could be extended to strengthen (university-wide and local) services at peak times.